Natero

Customer Success Software | Natero

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Natero: Know which customers need your attention before it’s too late. Our Customer Success software automatically identifies customers that are struggling, potentially at risk, or likely to expand and grow with your business..Proactively manage customers through onboarding, product adoption, expansion and beyond. Natero’s centralized task management, workflow automation, and triggered emails let you deliver a stellar customer journey..Get clear visibility into product adoption, customer engagement, and your own Customer Success processes. Natero’s scalability can handle a massive amount of data from across your organization..Data-driven alerts automatically identify customers that need your attention..Best-in-class health scoring that reflects your unique customer base and measures your true KPIs..Detailed usage from your product plus over 50 native integrations provide instant visibility into your customers..See customer emails, chats, meetings, support tickets, billing history, and product usage — all in one place..Identify at-risk customers, prep for upcoming renewals, and spot new advocates or power users..Monitor customer health based on in-app usage, custom KPIs, CSM scores, support...

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