Msg.ai

Provide automatic, personalized and instantaneous resolutions to customer service tickets across email, chat and social.

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Msg.ai: The first AI platform for customer service that allows businesses to activate, manage and train AI to automate tickets, enhance agent productivity and provide world-class customer support..Go beyond simple replies, and start delivering high-quality resolutions. Our AI uses deep learning natural language understanding and sentiment analysis to contextualize every person’s unique situation to effectively and quickly close tickets..Email.Let us respond to and resolve their emails directly.Chat.In-app, web chat and SMS — we’ll be there.Social.Be present, 24/7, across your key social channels.Here’s how to reduce costs and boost CSAT at the same time. msg.ai’s channel-agnostic platform multiples your company’s workforce by giving valuable time back to your support agents, while delighting your customers with faster resolutions..Through deep integrations with your business systems, proactive customer service goes on autopilot. Alert your customers of an issue even before they contact you. It’s a refreshingly new approach to customer support..Understand what customers are saying to reply accurately and empathetically.Collaborate with human agents to offer responsive, high quality resoluti...

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