Clarify IncVisit Website
Clarify: Now you can spin your call recordings into decision-making gold at a fraction of the cost.The speech analytics market is expected to reach $1.6 billion by 2020..Voices in the world of telephony are often captured by call recording solutions, only to be deleted as a matter of course or stored away for years never to be accessed or reviewed. Speech analytics allows these voices to be heard, for the opinions, attitudes, and intentions customers and employees reveal during everyday conversations to be extracted and then put to use….Today, more than 35 percent of companies with at least a 50-person contact center have implemented a speech analytics tool that can use a real-time decision-making engine to push offers to contact center agents....only 20 percent of customer complaints are agent-related, and the remaining 80 percent stem from product or process issues and misaligned expectations. Speech analytics solutions that go beyond keyword spotting to provide automatic categorization and root cause analytics automatically surface these issues..I’m interested in a customized analytics solution....• with tailored data visualization for my contact center business.• that uses cutting-edge ...
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