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Clarify: Now you can spin your call recordings into decision-making gold at a fraction of the cost.The speech analytics market is expected to reach $1.6 billion by 2020..Voices in the world of telephony are often captured by call recording solutions, only to be deleted as a matter of course or stored away for years never to be accessed or reviewed. Speech analytics allows these voices to be heard, for the opinions, attitudes, and intentions customers and employees reveal during everyday conversations to be extracted and then put to use….Today, more than 35 percent of companies with at least a 50-person contact center have implemented a speech analytics tool that can use a real-time decision-making engine to push offers to contact center agents....only 20 percent of customer complaints are agent-related, and the remaining 80 percent stem from product or process issues and misaligned expectations. Speech analytics solutions that go beyond keyword spotting to provide automatic categorization and root cause analytics automatically surface these issues..I’m interested in a customized analytics solution....• with tailored data visualization for my contact center business.• that uses cutting-edge ...
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Web analytics went from a simple, fun and useful practice for site owners to a data grabbing machine for surveillance capitalism. Google Analytics is frustrating to use, difficult to understand, slow to load and privacy-invasive too. Page Insight is a simple and intuitive alternative to Google Analytics. It is a web analytics tool which is intended to provide custom event analytics of a website. Website owners can track user engagement (what users do, what links/buttons are clicked, etc), website performance (page load time, responsiveness, ratio of successful to failed operations). All analytics parameters are custom and defined by the user.
Plausible Analytics is an open-source project dedicated to making web analytics more privacy-friendly. Our mission is to reduce corporate surveillance by providing an alternative web analytics tool which doesn’t come from the AdTech world. Plausible Analytics is a simple, open-source, lightweight (< 1 KB) and privacy-friendly Google Analytics alternative. You can view the live demo of our product at https://plausible.io/plausible.io
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